omagaziya

Wednesday, August 23, 2006

Management lessons from a tea stall

I have heard of a lot of win-win situations. Some how or other I usually find some discrepancies in them. But,

This morning, after our morning jog, we went to a tea stall next to the park. Pretty much at 6:30 am, we were his first customers. We were asked to wait for sometime as the guy went to the nearby pan-shop and bought some dailies even before he switched on his stove.

In the next 10/15 mins, till the time we left, the people whoever came seemed to be more interested in the newspaper than the tea (At least we felt that). They were pretty much happy to spend just 2 bugs for the tea and a 4 rupee newspaper. The tea wala, in turn, was able to multiply his profits with an additional investment of not more than 10 bugs.

That was really cool. Felt like a lot more M-lessons can be learnt from our daily routine than from a 2 year stint @ IIM.

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